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Troubleshooting – Allied Telesis AlliedWare Plus Operating System Version 5.4.4C (x310-26FT,x310-26FP,x310-50FT,x310-50FP) User Manual

Page 1668

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NTP Introduction and Configuration

Software Reference for x310 Series Switches

61.4

AlliedWare Plus

TM

Operating System - Version 5.4.4C

C613-50046-01 REV A

Troubleshooting

Problem

The switch is not assigning the time to devices on the LAN.

Solutions

Check that the NTP peer’s IP address is entered correctly.

Check that the NTP peer can reach the switch, by pinging the switch from the NTP
peer.

Problem

The switch’s clock does not synchronize with the NTP peer.

Solution

The switch’s clock can synchronize with the NTP peer only when its initial time is
similar to the NTP peer’s time (after setting the UTC offset). Manually set the switch’s
time so that it is approximately correct, and enable NTP again.

Check that the UTC offset is correct.

Problem

The switch’s time is incorrect, even though it assigns the correct time to devices on the
LAN.

Solution

The UTC offset is probably incorrect, or needs to be adjusted for the beginning or end of
summer time.