Brocade Network Advisor SAN + IP User Manual v12.3.0 User Manual

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Brocade Network Advisor SAN + IP User Manual

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Technical Support Information tab

1. Select the Technical Support Information tab.

FIGURE 252

Technical Support Information tab

2. Select the Include database check box to capture database server support save files and

choose one of the following options:

•

Select the Partial option to exclude historical data and events from the database capture.

•

Select the Full option to include historical data and events from the database capture.

NOTE

It is recommended that you only capture the partial database.

NOTE

You should only capture the full database when you need to debug Historical Performance
Management or Historical Events issues.

3. Enter the path where you want to save the support data and a name for the support save file in

the Output Path field.

For example, Full_Path\Support_Save_File_Name.zip. You can also browse to the location you
want to save the support data and append the file name to the path when you return to the
Technical Support Information tab.

If you do not specify an output path, the Management application automatically saves the data
to the Install_Home/support directory. The default name of the Server Support Save is
DCM-SS-Time_Stamp.

NOTE

For Linux systems, you cannot have blank spaces in the output path (target directory). If the
output path contains blank spaces, the supportShow files are not complete.

4. Click Capture.

A confirmation message displays when the capture is complete.

5. Click OK.