Dell Emulex Family of Adapters - Manual (Page 1396)

OCM for VMware vCenter Version 10.2 User Manual P009805-01A Rev. A
12. Troubleshooting
Security
1396
6. Follow the wizard instructions and install the certificate to the Trusted Root
Certification Authorities location.
Table 12-1 Troubleshooting Issues and Resolutions
Issue Resolution
The Emulex OneCommand tab is not visible in
the vSphere console. In the vSphere console select the Plug-in menu and choose
Manage Plug-ins. In the Plug-in Manager window, check the status
of the Emulex OneCommand Manager for VMware vCenter
(Emulex OneCommand). The status must be “Enabled”. If it is
not, enable it.
On the machine where OneCommand Manager for VMware
vCenter is installed, make sure the port numbers configured
during the installation are open and dedicated to the plug-in
server only. No other service should be listening on this port.
When you select the Emulex OneCommand tab
in the vSphere console, a message appears
indicating that the Adobe Flash player is
required. Ensure the version of Adobe Flash player installed is 11.2 or later.
If you have not installed the Adobe Flash player, you can
download it from the Adobe website.
When you select the Emulex OneCommand tab
in the vSphere console, the Emulex Device
Management tree-view does not display any
elements. Ensure that you have the required privileges to view information
in the vSphere console.
There is slow response from OneCommand
Manager for VMware vCenter. Ensure that the following are on the same network:
• ESXi servers managed by the OneCommand Manager for
VMware vCenter server
• Systems hosting the OneCommand Manager for VMware
vCenter server
• OneCommand Manager for VMware vCenter
Firmware update fails on a LightPulse or a
OneConnect adapter, or installing licenses fails
on a OneConnect adapter. On the ESXi host, check the firewall settings and ensure that the
HTTP/HTTPS ports are open. Use the following command to
disable the firewall:
esxcli network firewall unload
Firmware update fails with the error message
“Error reading resource”. Check the following:
• Make sure that you can ping the hostname, on which the
OneCommand Manager for VMware application is installed,
from the ESXi host. If you cannot ping the hostname, either
reinstall providing the reachable IP/hostname (with domain)
or add the host name to the dns.
• Check the memory space in the ESXi host and clean up the old
logs.
When you make any changes to the ESXi host,
such as plugging cables, unplugging cables, or
storage references, OneCommand Manager for
VMware vCenter does not reflect the change
immediately. Click Refresh in the GUI. If the change is not reflected, restart
‘sfcb’ on the ESXi host using the command:
/etc/init.d/sfcbd-watchdog restart
Click Refresh again in the GUI.