Brocade Network Advisor SAN + IP User Manual v12.1.0 - Manual (Page 1884)

Brocade Network Advisor SAN + IP User Manual 1843
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Device technical support
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If you select more than one IronWare device for collection, the IronWare device support
save files are saved as individual zip files. However, if you select more than one Fabric OS
DCB device for collection, the DCB device support save files are bundled together in a zip
file.
Technical SupportSave data for Network OS products in either standalone or VCS mode
are saved to the following directory:
Install_Home\data\ftproot\technicalsupport\ipproducts\NOS
Technical SupportSave uses the following naming convention for the VCS-enabled
Network OS device support save files:
IPProd-Fabric_Name-Seed_Switch_IP-Time_Stamp\IPProd-Fabric_Name-Product_Name-
Product_IP-Time_Stamp
A consolidated fabric zip file is created only in the when the Management application is
configure with an internal FTP server.
Technical SupportSave uses the following naming conventions for the standalone
Network OS device support save files:
IPProd-Device_Display_Name-IP_Address-Time_Stamp.
If you select more than one standalone Network OS device for SupportSave collection, the
device support save files are saved as individual zip files.
If you select VCS-enabled or Standalone Network OS devices for support save collection
using External FTP or SCP servers, the directory structure is the same as above; however,
the files are not zipped in the External FTP or SCP location.
5. Click the Hosts tab, if necessary, and complete the following steps.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the hosts you want to collect data for in the Available Hoststable and click the right
arrow to move them to the Selected Products and Hosts table.
Technical SupportSave data for SAN devices is saved to the following directory:
FTP_Host\ftproot\technicalsupport\
Technical SupportSave data for IP products is saved to the following directory:
FTP_Host\ftproot\technicalsupport\ipproducts
6. Click OK on the Technical SupportSave dialog box.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected.
The Technical SupportSave Status dialog box displays with the following details.
Field Description
Name The name of the product.
For VCS-enabled product’s, the Principla_Switch_Name-Product_Name of the
selected node.
IP Address The product’s IP address.
For VCS-enabled product’s, the IP address of the selected node.
Firmware Type The type of product.