HP Intelligent Management Center Standard Software Platform - Manual (Page 756)

Context
Occurs when refreshing or previewing a Crystal report that does not contain
saved data.
Resolution
• Ensure that the data source required by the report is available and properly
configured on all machines where the report can be run. For example,
the ODBC data source or JNDI data source exists and connectivity can
be proven from a client test tool.
• Ensure that the database server required by the report is running and
that connectivity can be proven from a client test tool on all machines
where the report can be run.
Failed to retrieve data from the database.
Details: [Database Vendor Code: code number>]
Context
Occurs when refreshing or previewing a Crystal report that does not contain
saved data.
Reason
The report SQL queries that have been sent to the server cannot be executed,
because an error was returned by the database server after it processed the
queries. For example, a field/table/procedure required by the report is missing,
or the queries contain syntax errors.
Resolution
Ensure the report is using the correct connection information. For example,
the data source name, server name, database name, and user name are
correct.
In a database client test tool, ensure that the fields, tables, and procedures
used by the report exist, and that SQL queries can be executed against them.
756 Crystal Reports 2008 SP3 User's Guide
Crystal Reports Error Messages B
Failed to retrieve data from the database. Details: [Database Vendor Code: ]