H3C Technologies H3C Intelligent Management Center - Manual (Page 338)

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{
Destination to Source Average Delay (ms)—Average delay from destination to source, in
milliseconds.
{
Source to Destination Positive Jitter (ms)—Positive jitter from source to destination, in
milliseconds.
{
Destination to Source Positive Jitter (ms)—Positive jitter from destination to source, in
milliseconds.
{
Source to Destination Negative Jitter (ms)—Negative jitter from source to destination, in
milliseconds.
{
Destination to Source Negative Jitter (ms)—Negative jitter from destination to source, in
milliseconds.
{
Remarks—Displays the failure reason if the NQA test fails.
8. View the access status of the client.
The Troubleshooting Conclusion area displays the real-time access status of the client based on
the syslogs. You can analyze the failure reason based on the access status and
recommendations.
9. Modify the recommendations.
After the problem is solved, you can record the troubleshooting process in recommendations for
future reference.
To modify the recommendations:
a. Click Stop at the bottom of the page.
b. Stop the troubleshooting process before modifying the recommendations. HP recommends
not modifying the recommendations until the problem is solved.
c. In the Troubleshooting Conclusion area, click Modify Recommendations.
d. The Modify Recommendations window appears.
e. Enter recommendations in the field.
f. Click OK.
10. View access troubleshooting information.
The User Access Troubleshooting Information area displays all syslogs related to the AP with
which the client tries to associate. You can analyze the failure reason based on the syslogs.
You can filter troubleshooting syslogs by Level and Detailed Description.
To filter troubleshooting syslogs:
a. Select one or multiple syslog levels.
b. Options are Emergency, Alert, Critical, Error, Warning, Notification, Information, and
Debugging.
c. Enter syslog keywords in the detailed description box.
d. WSM supports fuzzy match for this field. For example, if you enter DHCP in the detailed
description box, only syslogs related to DHCP are displayed. If you do not enter any
keyword in this box, WSM filters the syslogs by levels only.
e. Click Filter Item.
The syslog list displays all syslogs matching the filtering criteria.
Syslog list contents
− Level—Syslog level.
− Result—Analysis result of the syslog.