H3C Technologies H3C Intelligent Management Center - Manual (Page 334)

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3. Click the Modify icon for the Filter Trap rule.
The Modify Rule page appears.
4. Select Disabled for the Status field.
5. Click OK.
Enabling troubleshooting on an AC or fat AP
1. Click the Service tab.
2. From the navigation tree, select WLAN Manager.
3. Hover the mouse over Resource Management.
The Resource Management list appears.
4. To view ACs, click ACs in the list. To view fat APs, click Fat APs in the list.
The ACs page or Fat APs page appears.
5. Click the name of the target AC or fat AP.
The device details page appears.
6. In the operation area on the right of the page, select AC Configuration > Global Configuration
or Fat AP Configuration > Global Configuration.
The AC Global Parameter Configuration page or Fat AP Global Parameter Configuration page
appears.
7. Select Troubleshooting.
8. Click OK.
Starting troubleshooting
When you are troubleshooting a client, others cannot troubleshoot the client on other browsers or PCs
until you stop troubleshooting the client.
You can start the troubleshooting process from the troubleshooting configuration page or by querying
the MAC address, IP address, or username of a client.
You can start the troubleshooting process by using the following quick query functions:
• By querying the MAC address of a client
If a client that is not in the client list fails to access the WLAN, you can only troubleshoot the
client by querying the client's MAC address.
• By querying the IP address of a client
If a client in the client list has been successfully connected to the WLAN, you can query the
client by its IP address.
• By querying the username of a client
If you are not sure which client a user is using, you can start the troubleshooting process by
querying the username.
By querying the MAC address of a client
To start the troubleshooting process:
1. On the top right corner of the page, click the expand icon for the query box.
The operation list appears.
2. Click Troubleshooting.