H3C Technologies H3C Intelligent Management Center - Manual (Page 335)

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3. Enter the MAC address of the client in the query box, in xx:xx:xx:xx:xx:xx format.
4. Click the query icon .
The Configure Troubleshooting Parameters page appears.
5. Set troubleshooting parameters.
To troubleshoot the real-time access process, select Real Time for the Configure Time field. To
troubleshoot the history access process, select History for the Configure Time field.
If you select History, you need to configure a start time and an end time for the troubleshooting
process.
{
Start Time—Click the field next to Start Time to select the start time from the calendar that
appears.
{
End Time—Click the field next to End Time to select the end time from the calendar that
appears. The end time must be later than the start time, and the interval between the start
time and the end time cannot exceed 24 hours.
NOTE:
WSM does not collect the syslogs sent by the AC until the troubleshooting function is enabled on
the AC. If you troubleshoot the access process for a history period during which the
troubleshooting function is disabled on the AC, the Troubleshooting Conclusion and User
Access Troubleshooting Information areas display no contents.
If a client that is not in the client list fails to access the WLAN, the troubleshooting page does
not display the NQA information, so you do not need to enter the IP addresses of the website
and the servers.
6. Click Start Troubleshooting.
The troubleshooting page appears.
7. View the access status of the client.
The Troubleshooting Conclusion area displays the real-time access status of the client based on
the syslogs. You can analyze the failure reason with the access status and recommendations.
8. Modify the recommendations.
After the problem is solved, you can record the troubleshooting process in recommendations for
future reference.
To modify the recommendations:
a. Click Stop at the bottom of the page.
b. Stop the troubleshooting process before modifying the recommendations. HP recommends
not modifying the recommendations until the problem is solved.
c. In the Troubleshooting Conclusion area, click Modify Recommendations.
d. The Modify Recommendations window appears.
e. Enter recommendations in the field.
f. Click OK.
9. View access troubleshooting information.
The User Access Troubleshooting Information area displays all syslogs related to the AP with
which the client tries to associate. You can analyze the failure reason based on the syslogs.
You can filter troubleshooting syslogs by Level and Detailed Description.