Contacting allied telesyn, Online support, Email and telephone support – Allied Telesis AT-S60 User Manual
Page 26: Returning products, Sales or corporate information, Management software updates
Preface
26
Contacting Allied Telesyn
This section provides Allied Telesyn contact information for technical
support as well as sales and corporate information.
Online Support
You can request technical support online by accessing the Allied Telesyn
Knowledge Base: . You can use the
Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesyn web site: .
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesyn without
an RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact Allied Telesyn Technical Support
Sales or
Corporate
Information
You can contact Allied Telesyn for sales or corporate information
act
information for your country, select Contact Us -> Worldwide Contacts.
Management
Software
Updates
New releases of management software for our managed products are
available from either of the following Internet sites:
❑ Allied Telesyn web site:
❑ Allied Telesyn FTP server: ftp://ftp.alliedtelesyn.com
If you prefer to download new software from the Allied Telesyn FTP
server from your workstation’s command prompt, you will need FTP
client software and you must log in to the server. Enter “anonymous” for
the user name and your email address for the password.