GMC 2003 Sierra - Manual (Page 525)

Customer Assistance
Information
Customer Satisfaction Procedure
Vflur satisfaction and goodwill are tmpofTant to
yoor dealer and to GMC. Nomially, any conoems with
the sales transaction or (ho operation of your vehicle will
be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not bean resolved to ycijr
satisfaction, the following steps should be tahen:
STEP ONE: Discuss your concern with a member of
dealership rmanagerrienl. Normally, concerna can
be quickly resolvod 31 that teve!. tf the matter has
already been reviewed with the sales^ service dr parts
tmana^r, confacl the owner of the dealership or
the genera! manager.
STEP TWO: If after contacting a member ol dealership
management, it appears your concern cannot be
resolved by Ihe dealership wilhout further help, contact
the GMC Consumer Refations Manager by calling
1-aOO-GMC-07B2 (-1-800-462-6702, Customer
Assistance prompf). In Canada, contact GM o! Canada
Cuslomer Communication Centre in Oshawa by
calling 1-000-263-3777 (English) or
1-300-263-7054 (French),
Wa encourage you to call the toll-free number in order
to give your inquiry piompL attention. Please have
the tallowing inbrnafion available !o give the Customer
Assistance Representative:
• Vehicle Identification Numbai (This is avallabSe from
the vehicle registration or ilile, or 1he plate at the
lop left of the Inslrumant panel and visible through
khg windsiiiolctr)
• Dealership name and location
• Vehicle delivery dale and present mileage
When contacting GMC, please remember fhal your
concern will Hkeiy be resolved at a dealer's facilily. That
is why WG suggest you follow Step One first If you
have a concern.
Step Three: Both General Motors and your dealer are
commilted to making sure you are completely salisfied
wilh your new vehicle. However^ if you conUmjie to
remain unsatisfied after following the procedure outlined
In Steps One and Two, you should file with the
GM/BBB Auto Line Prograjn to enforce any addhlonal
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information bookifil tor
information on the Canadian Molor Vehicle Arbitration
Plan iCAMVAP),
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