Konica Minolta Digital StoreFront - Manual (Page 460)

Digital StoreFront 5.2 Administration Reference
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3. On the Manage Technical Support Logging dialog:
• From the Log Type pull-down list, select the option that best suits your needs:
• Simple: This option will cause only basic information to be displayed in the Event Log. No
files with additional detail will be available.
This level of event logging should be used unless there is a specific reason to select
another setting.
•
On Exception Only: This option will provide information (such as links to log files) to assist
in troubleshooting a problem (exception) and the web site will collect additional
information that may be relevant to errors. This information will be displayed as files on the
Event Log page. The error log files will be stored in the folder
x:\\dssfiles\uploads\supportlogs (where x: is the drive letter where Digital StoreFront is
installed on your Digital StoreFront server). This is the level for EFI Technical Support.
If you select either On Exception Only or Comprehensive log type, you will be
presented with two additional fields—File Holding Period and Functional Areas—to
further define the scope of event logging.
o
File Holding Period: Set the number of days to hold files with information about the
exception.
o
Functional Areas: Specify the functional areas of Digital StoreFront to limit the scope of
the event logging. For example, if you know that there is an issue (exceptions) with file
conversion, you would check the box File Converter to limit the collection of data to
exceptions related to file conversion.
•
Comprehensive: This option will cause the most extensive detail to be maintained in the
folder x:\\dsffiles\uploads\support logs (where x: is the drive letter where Digital StoreFront
is installed on your Digital StoreFront server), even if there are no errors are reported. This
should only be used for brief intervals, such as when troubleshooting a particular issue or