Konica Minolta Digital StoreFront - Manual (Page 432)

Digital StoreFront 5.2 Administration Reference
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A message at the top of the Order View will alert you if a buyer cancels an order. After
an order is cancelled, a hyperlink will be displayed at the top of the Order View "There are [n]
orders that have been cancelled by the buyer." Clicking that link will show only the orders
that have been cancelled by buyers. You can either:
—Click the Cancel w/o Charge button to cancel the order without assessing any charge for
the order (e.g., if the order is in pre-production).
—Click on the amount to open the Quote Editor and assess a cancellation fee or other
amount (e.g., for an order partially printed). For more information on the Quote Editor, see
Adjusting Prices with Quote Editor .
• Order number—system-assigned order number; click the link to open the order details
page.
• The Order Confirmation page provides detailed information on the order. For a summary of
the order history, click the View Order History link (below the Print Shop information
section) to view the Order Audit Log for the order. This page shows all activity on the order:
the action taken, the date it was taken, data on the result of the action, and who took the
action.
•
Due—when the job is due in day-hour-minute format.
• Status—e.g., Rejected, In Production, Location Approved, Canceled, User Approval
Required; to change the job’s status, click the status link and select a status from the pull-
down list.
Changing the status on the Order View also changes the status on the Operator
View. You can lock statuses to prevent the system from changing them. See Manage
Status for more information about status conditions.
•
Price—the price of the order; click the price link to open the quote editor in a separate
browser window.