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Task 6: explore the incident’s details – Grass Valley iControl V.4.43 User Manual

Page 201

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iControl

User Guide

191

Figure 4-116

2. Enter a comment, such as your name or other information related to the acknowledgement

of the incident.

3. Click OK.

The comment is saved to the incident log database. A timestamp appears in the
Acknowledged column and in the Attributes section.

Figure 4-117

Task 6: Explore the incident’s details

Exploring the information in the Attributes and Additional Info sections of the Incident
Viewer
window can help you in your attempts to track and diagnose a problem.

To explore the incident’s details

1. In the Incident details area, click the Attributes tab.

The Attributes tab repeats the description of the incident from the results table.

Note: Changing an incident’s acknowledged state also changes the associated
alarms, but not the other way around.

REQUIREMENT

Before beginning this procedure, make sure you have completed Task 5 (see

"Acknowledge

the incident"

, on page 190).