Clearing an incident – Grass Valley iControl V.4.43 User Manual
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Logs
Clearing an Incident
184
Figure 4-106
7. Select the Include sub-incidents in search check box, and then perform a search to
display the top-level incident.
Clearing an Incident
Once a problem has been resolved, the alarms contributing to its associated incident should
turn green (normal). Consequently, the incident’s overall status will also turn green. At this
point, you may wish to clear the incident.
If the Clear resolved incidents automatically after check box is selected, the Event and
Incident Log Configuration (see
), a resolved incident with normal overall status will
automatically be cleared in the specified time period. You can also clear an incident manually.
To clear an incident
1. In Incident Log Viewer, search the database for the incident you wish to clear.
2. Right-click anywhere in the row corresponding to the incident and click Clear.
The Clear window appears.
Note: Sub-incidents appear in smaller text.
REQUIREMENTS
Make sure you meet the following conditions before beginning this procedure:
• You have opened iControl (see
• You have opened iC Navigator (see
).
• You have opened Incident Log Viewer (see
).