Apple Final Cut Express 4 - Manual (Page 1111)

Appendix D Solving Common Problems 1111
XIII
Other Issues
If you experience the following issues, try these solutions.
Final Cut Express seems to be working slowly.
Â
The amount of memory available to Final Cut Express can make a big difference
in performance, especially with long projects. More RAM is also needed for
software-based real-time effects and long projects. You may not have enough RAM
allocated to Final Cut Express. This can be changed in the Memory & Cache tab of the
System Settings window.
Contacting AppleCare Support
Included in your Final Cut Express package is documentation about the support
options available from Apple. Several levels of support are available, depending on
your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents,
the faster they will be able to address your issue.
 The Support ID number that came with Final Cut Express. This number is different from
the software serial number that is used to activate your copy of Final Cut Express.
 The version of Mac OS X you have installed. This information is available by choosing
About This Mac from the Apple menu.
 The version of Final Cut Express you have installed, including updates if applicable.
The version number can be viewed by choosing Final Cut Express > About
Final Cut Express.
 The model of computer you are using.
 How much RAM is installed in your computer, and how much is available to
Final Cut Express. You can find out how much RAM is installed by choosing About This
Mac from the Apple menu in the Finder. The amount of RAM available to
Final Cut Express can be found in the Application field in the Memory & Cache tab of
the System Settings window.
 What other third-party hardware is connected to or installed in the computer, and who
the manufacturers are. Include hard disks, video graphics cards, interfaces, and so on.
 Any third-party plug-ins or other software installed along with Final Cut Express.
AppleCare Support can be reached online at http://www.apple.com/support/
finalcutexpress .