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Contacting applecare support – Apple Soundtrack Pro 3 User Manual

Page 541

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c

Set the playhead at the corresponding identical points on the two waveforms and
subtract the two Beats field values.

This is the latency in milliseconds.

d

Enter the latency value in the Recording Preferences pane.

If the recorded audio is late (to the right), enter a positive value; if it’s early (to the left),
enter a negative value. For example, if the location in beats of the selected point in the
source loop is 1.2.002 and the location in beats of the corresponding point in the
recording is 1.2.008, the latency is 6 milliseconds.

9

Mute the recorded track and test record the loop again to make sure the latency is
eliminated.

Contacting AppleCare Support

Included in your Soundtrack Pro package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.

Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents, the
faster they will be able to address your issue.

• The Support ID number that came with Soundtrack Pro. This number is different from

the product serial number that is used to activate your copy of Soundtrack Pro.

• The version of Mac OS X you have installed. To find the version, choose Apple menu >

About This Mac.

• The version of Soundtrack Pro you have installed, including updates if applicable. To

find the version of Soundtrack Pro on your computer, choose Soundtrack Pro > About
Soundtrack Pro.

• The model of computer you are using.

• The amount of RAM installed in your computer, and how much is available to

Soundtrack Pro. To find out how much RAM is installed, choose Apple menu > About
This Mac.

• What other third-party hardware is connected to or installed in the computer, and who

the manufacturers are. Include hard disks, graphics cards, and so on.

• Any third-party plug-ins or other software installed along with Soundtrack Pro.

To access AppleCare Support for Soundtrack Pro, go to

http://www.apple.com/support/soundtrackpro

.

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Appendix E

Solving Problems