Carrier Access Access Navigator - Manual (Page 397)

Access Navigator - Release 1.8 August 2003 15-55
Diagnostics & Troubleshooting
Technical Support
Technical Support
Carrier Access Customer Support is available 24 hours a day, 7 days a week at (800) 786-9929 or (303) 442-
5455 and via email at
[email protected] .
Before contacting Customer Support, please capture the following information from the Access Navigator
having problems and e-mail them to us. This information will make it much easier for us to diagnose and
troubleshoot your problem.
Start a management session and configure the terminal or Telnet program to capture or log the screen text.
Then enter the following commands:
show time
show date
status equipment
show ds1 all
status clock
status remote all
status tmc
status tmc all
status eoc
show switch
show ip
show snmp
show isdn database
alarms
log
dbg log
log tmc
log config
show ds1 25 (or whichever switch DS1 is the primary)
show ds1 29 (or whichever switch DS1 is the secondary)
status ds1 25 (or whichever switch DS1 is the primary)
status ds1 29 (or whichever switch DS1 is the secondary)
status ds1 25 performance (or whichever switch DS1 is the primary)
status ds1 29 performance (or which ever switch DS1 is the secondary)
If you are setting up 4:1 BRI service with the Access Navigator, enter the following commands:
status isdn crv 1-24 (or whichever CRVs are being used)
show ds0 1:1-24 (or whichever DS1s and DS0s are being used for ISDN)
show connect 1 (or whichever DS1s are being used for ISDN)
show isdn database
show crv database