Grass Valley Kalypso User Manual V.15.0 - Manual (Page 274)

274 Kalypso — User Manual
Section 3 — System Operation
Detecting a Still Store Software Version Mismatch
Note the following:
• Still Store Option board is installed correctly
• The Still Store menu indicates that Still Store is not connected (top right
of menu)
• In the Status and Diags menu, there is no version number for Still Store
and the menu indicates that Still Store is not ready (red text in the Still
Store Software Version line item)
If these conditions exist, there may be a version mismatch.
Regressing and Updating the Software
With the Frame processor software at V15.0 or later, now it must be
reverted back to an earlier version to communicate to the Still Store hard-
ware with V14.0 or earlier installed.
1. Verify in the Status and Diags menu that the Frame software version is
V15.0 or later.
2. If the Frame software is V15.0 or later, perform the following:
a. Use the Kalypso Installation Software to install the latest version of
V14.0 to the Frame.
b. Reboot the Frame.
Note If the Frame and Still Store are still not communicating, this may not be the
problem.
3. If the Frame and Still Store are communicating with V14.0, use the
Kalypso Installation Software to install V15.0 or later on the Frame and
Still Store (simultaneously).
4. If there are any Still Store spares, update those to V15.0 using the
Kalypso Installation Software.
5. Reboot the Frame.
The Frame and Still Store should now communicate properly. If not, then
there may be other issues.