Apple Mac OS X Server (version 10.2.3 or later) - Manual (Page 276)

276 Chapter 5
m Make sure the file server is running. You can use a “pinging” utility to check whether the
server is operating.
m If the user is searching for the server via AppleTalk (in the Chooser), make sure you’ve
enabled browsing over AppleTalk in the Access pane of the Apple File Server Settings
window, and that AppleTalk is active on both the server and the user’s computer.
m Check the name you assigned to the file server and make sure users are looking for the
correct name.
User Can’t Connect to the Apple File Server
m Make sure the user has entered the correct user name and password. The user name is
not case-sensitive, but the password is.
m Verify that logging in is enabled for the user in the Users & Groups module of Workgroup
Manager.
m Check to see if the maximum number of client connections has been reached (in the
Apple File Service Status window). If it has, other users should try to connect later.
m Make sure the server that stores users and groups is running.
m Verify that the user has AppleShare 3.7 or later installed on his or her computer.
Administrators who want to use the admin password to log in as a user need at least
AppleShare 3.8.5.
m Make sure IP filter service is configured to allow access on port 548 if the user is trying to
connect to the server from a remote location. For more on IP filtering, see Chapter 15,
“Firewall Service.”
User Doesn’t See Login Greeting
m Upgrade the software on the user’s computer. Apple file service client computers must be
using Appleshare client software version 3.7 or later.
Solving Problems With Windows Services
User Can’t See the Windows Server in the Network Neighborhood
m Make sure users’ computers are properly configured for TCP/IP and have the appropriate
Windows networking software installed.
m Enable guest access for Windows users.
m Go to the DOS prompt on the client computer and type “ping [IP address],” where
“IP address” is your server’s address. If the ping fails, then there is a TCP/IP problem.
m If users’ computers are on a different subnet from the server, you need to have a WINS
server on your network.
Note: If Windows computers are properly configured for networking and connected to
the network, client users can connect to the file server even if they can’t see the server
icon in the Network Neighborhood window.
LL0395.Book Page 276 Wednesday, November 20, 2002 11:44 AM