Echelon SmartServer 2.2 - Manual (Page 505)

506 Appendix B – Using the SmartServer Console Application
Troubleshooting
I can access my SmartServer Web pages but some content seems to be missing.
The SmartServer has been tested with Microsoft Internet Explorer 8 and 9, Mozilla Firefox 18, Google
Chrome 24, and Apple Safari 6.0. Some pages may not display correctly on other browsers.
My network variables based on UNVTs show up and then disappear
Most likely the resource files that you are using are in the wrong folder on the SmartServer flash disk.
If you saved the resource files in the /lonWorks/types folder they may not show up.
Save the resource files in a company-specific directory in the /lonWorks/types folder (e.g,
/lonWorks/types/User/YourCompany.
The SmartServer exhibits problems due to a low-memory condition. This could be indicated by
one or more of the following: “out-of-memory” messages, slow network access, application
performance problems, or even an unexpected reboot. What is wrong?
Reduce the number of Alarm Notifiers and/or the size limit of the alarm Summary Logs (which are
kept in RAM).
Reduce the number of Web clients that are simultaneously accessing the SmartServer.
If you are making calls to the SOAP interface on the SmartServer refer to the SmartServer 2.2
Programmer’s Reference for specific recommendations on limiting SOAP messages.
I can’t make my SmartServer send an e-mail message. What am I doing wrong?
E-mails are sent as a result of alarm conditions. Verify that the alarm condition actually triggers and
that the e-mail should be sent.
After changing the type of a data point using the LonMaker browser, the data point starts
showing incorrect data.
The OpenLNS Server may be using old format data. Close and restart all OpenLNS applications.
My Service LED is blinking, what does this mean?
The Service LED blinks when the SmartServer is not commissioned. When the SmartServer is added
to a network and commissioned, the Service LED will turn off.
When updating the SmartServer, I get an error that the update completed successfully, but the
device has not been updated successfully yet. What is wrong?
This error occurs when you attempt to update the SmartServer while monitoring many of its network
variables with a very short poll time. Try turning off monitoring or increasing the poll time.
I can’t open the network using a non-SmartServer network interface. What is wrong?
If you were using the SmartServer as an RNI and then switched to another network interface, you need
to disable RNI on the SmartServer in order to open the network. This can be done using the console
application or the Setup - Security Web page.
I can’t open the network using the SmartServer as an RNI. What is wrong?
Can you access the SmartServer via HTTP (i.e. the SmartServer Web pages)? If not, then you may not
be in TCP/IP communication with the SmartServer. Check the connection. If using static IP
addresses, make sure that your computer is on the same subnet as the SmartServer. If using DHCP,
consult your network administrator.
If you are can see the SmartServer Web pages, but still cannot open the network via RNI, check the
following:
Ensure that RNI is enabled on the SmartServer with the Setup - Security Web page or with the console
application.