Using technical support – Echelon SmartServer 2.2 User Manual
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SmartServer
User’s Guide
xvii
Using Technical Support
If you have technical questions that are not answered by this document, the SmartServer 2.2 online
help, or the SmartServer 2.2 ReadMe document, you can contact technical support. Free e-mail
support is available or you can purchase phone support from Echelon or an Echelon support partner.
for more information on Echelon support and training services.
You can also view free online training or enroll in training classes at Echelon or an Echelon training
center to learn more about developing devices. You can find additional information about device
development training
You can obtain technical support via phone, fax, or e-mail from your closest Echelon support center.
The contact information is as follows (check
for updates to this
information):
Region
Languages Supported
Contact Information
The Americas
English
Japanese
Echelon Corporation
Attn. Customer Support
550 Meridian Avenue
San Jose, CA 95126
Phone (toll-free):
1.800-258-4LON (258-4566)
Phone: +1.408-938-5200
Fax: +1.408-790-3801
Europe
English
German
French
Italian
Echelon Europe Ltd.
Suite 12
Building 6
Croxley Green Business Park
Hatters Lane
Watford
Hertfordshire WD18 8YH
United Kingdom
Phone: +44 (0)1923 430200
Fax: +44 (0)1923 430300
Japan
Japanese
Echelon Japan
Holland Hills Mori Tower, 18F
5-11.2 Toranomon, Minato-ku
Tokyo 105-0001
Japan
Phone: +81.3-5733-3320
Fax: +81.3-5733-3321
China
Chinese
English
Echelon Greater China
Rm. 1007-1008, IBM Tower
Pacific Century Place
2A Gong Ti Bei Lu
Chaoyang District
Beijing 100027, China
Phone: +86-10-6539-3750
Fax: +86-10-6539-3754