Allied Telesis AT-S102 - Manual (Page 18)

Preface
18
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support and for sales and corporate information.
Online Support
You can request technical support online from the Allied Telesis
Knowledge Base at www.alliedtelesis.com/support/kb.aspx. You can
submit questions to our technical support staff from the Knowledge Base
and review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Allied Telesis
web site at www.alliedtelesis.com. Select your country from the list on
the web site and then select the appropriate tab.
Returning
Products
Products for return or repair must have Return Materials Authorization
(RMA) numbers. A product sent to Allied Telesis without an RMA number
will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at www.alliedtelesis.com/support/rma.aspx.
Sales and
Corporate
Information
You can contact Allied Telesis for sales or corporate information at our
web site at www.alliedtelesis.com.
Warranty
The Converteon products listed here have a Lifetime Warranty (Two Years
Fan and PSU):
ˆ AT-CM Media Converter Line Cards
ˆ AT-CV Media Converter Line Cards
ˆ AT-CV1000 One-slot Chassis
ˆ AT-CV1200 Two-slot Chassis
ˆ AT-CV1203 Two-slot Chassis
These Converteon products have a Five Year Warranty:
ˆ AT-CV5M01 Management Card
ˆ AT-CV5M02 Management Card
This Converteon product has a Lifetime Warranty (Five Years Fan and
PSU):
ˆ AT-CV5000 Eighteen-slot Chassis