CANOGA PERKINS 9175 Command Reference - Manual (Page 31)

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Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business
operations. You and C
anoga Perkins will commit all necessary resources around the
clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant
aspects of your business operation are negatively affected by inadequate performance
of
Canoga Perkins products. You and Canoga Perkins will commit full-time resources during
normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most
business operations remain functional. You and C
anoga Perkins will commit resources during
during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with C
anoga Perkins product capabilities,
capabilities, installation, or configuration. There is little or no effect on your business operations.
CanogaOS Command Reference