Reliant Octel 200 and Octel 300 Message Servers PB6001401 - Manual (Page 415)

System Errors and Traffic Pegs 8-45
Octel Overture 200/300 Serenade 3.0 PB60014–01
# Description
128
SUBSEQUENT DIALED FOR ASSISTANCE
Number of times callers pressedafter a mailbox .
0
0
129 INITIAL DIALED EXTENSION OR DIGIT
Number of times a caller initially entered the first digit (1-8) for a defined
mailbox or extension in the USER T able.
130 SUBSEQUENT DIALED EXTENSION OR DIGIT
Number of times a caller subsequently entereda first digit (1-8) mailbox or
extension defined in the USER T able.
131
INITIAL PRESSED TO LOGON
Number of times caller initially dialed as a first digit, indicating a request
to logon to a mailbox.
#
#
132 SUBSEQUENT PRESSED TO LOGON
Number of times a caller subsequently pressedafter attempting to call
another mailbox.
#
#
133 INITIAL PRESSED FOR QUICK MESSAGE
Number of times was pressed immediately after the system answered.
*
*
134 SUBSEQUENT PRESSED FOR QUICK MESSAGE
Number of times was subsequently pressed after other digits were entered.
*
*
135 CALLER WAS NETWORK
The number of times the source of an incoming call was identified as a
network location.
136 CALLER WAS DID/E&M INTERFACE UNIT.
Number of times the caller was a DID/E&M Trunk Interface call.
137 CALLER WAS TRANSFERRED OUT TO NETWORK
The number of times Protocol 1 or 3 placed an immediate call to accomplish any
network function. Includes calling an extension, checking if a message has been
listened to, logging on, or sending a Quick Message across the network.
138 INITIAL DEFAULT TO INTERCEPT
Number of times a caller listenedto the Company Greeting, didnothing and
defaulted to the intercept extension. The call may not actually be transferred
to the intercept extension. For example, the greeting may have playedor the
caller may have abandoned. (The difference between peg 48 and peg 138
equals the number of times the Attendant/Intercept Greeting played.)
139 SUBSEQUENT DEFAULT TO INTERCEPT; CALLER MADE TOO MANY ERRORS
Number of times callers were transferredto the intercept extension after
entering too many nonĆexistent extensions. Calls interceptedby DID or E&M
Interface Modules can also default to assistance after leaving a message.
140 INITIAL LEFT MESSAGE AT TONE
Number of callers that left a message at the tone.