6 user calling statistics, Call processing statistics, Incoming calls – Reliant Octel 200 and Octel 300 Message Servers PB6001401 User Manual
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Reports 5-23
Octel Overture 200/300 Serenade 3.0
PB60014–01
5.6
USER CALLING STATISTICS
1.
SYSTEM PERFORMANCE.
2.
NETWORK TRAFFIC.
3.
USER MESSAGE STATISTICS.
'
4.
USER CALLING STATISTICS.
5.
DISK USAGE.
6.
PORT STATISTICS.
7.
MAILBOX USAGE.
8.
USER STATUS DETAIL.
9.
INTEGRATION CALLING STATISTICS.
10
SYSTEM PERFORMANCE BY COS.
The User Calling Statistics report provides a detailed list of call and messaging activity for individual
mailboxes. Each line within the report displays data for a single mailbox. The report contains the number
of incoming calls, subsequent calls, abandoned calls, and date statistics were last cleared for each mailbox.
Additional user statistics are provided in the User Message Statistics report.
.
The User Calling Statistics report uses the same tables as the User Message Statistics and User
Status Detail reports. When one of these reports is cleared, the tables are cleared for all three reports.
Example of a User Calling Statistics report:
* CALL PROCESSING STATISTICS *
MM/DD HH:MM P.M. YYYY PAGE 1
<––––––INCOMING CALLS–––––––> <–SUBSEQ. CALLS–> CALLS DATE
MAILBOX TOTAL ANSWD NOANS BUSY GREET TOTAL ATTEN EXTNS ABAND CLEAR
301 27 1 6 7 13 15 2 13 11 9/01
303 36 20 16 0 0 7 2 5 4 9/01
304 7 3 0 0 4 2 0 2 2 9/01
305 38 14 19 5 0 5 5 0 5 9/01
307 1 0 0 1 0 0 0 0 1 9/01
308 2 0 2 0 0 1 1 0 1 9/01
309 1 0 1 0 0 0 0 0 1 9/01
310 6 1 4 0 0 0 0 0 5 9/01
Call Processing Statistics
Provides statistics about calls to each mailbox. Also shows the date that data for each mailbox was last
cleared (from a terminal) by using the command
CLEAR REPORTS
and choosing option 3.
Incoming Calls
Provides the following information for calls directed to the mailbox/extension.
Total number of calls placed by the Octel Overture 200/300.
Both integrated and non-integrated calls are included in this total.
Number of calls answered This number includes non-integrated calls only.
Calls that are released and forwarded back are not pegged.
TOTAL
ANSWD