12 system performance by cos, Caller’s initial action – Reliant Octel 200 and Octel 300 Message Servers PB6001401 User Manual
Page 217
Reports 5-35
Octel Overture 200/300 Serenade 3.0
PB60014–01
5.12 SYSTEM PERFORMANCE BY COS
1.
SYSTEM PERFORMANCE.
2.
NETWORK TRAFFIC.
3.
USER MESSAGE STATISTICS.
4.
USER CALLING STATISTICS.
5.
DISK USAGE.
6.
PORT STATISTICS.
7.
MAILBOX USAGE.
8.
USER STATUS DETAIL.
9.
INTEGRATION CALLING STATISTICS.
'
10. SYSTEM PERFORMANCE BY COS.
System Performance by COS report provides call and message statistics for ports/trunks by COS.
Example of a System Performance by COS report:
* SYSTEM PERFORMANCE BY COS FOR XXXXX *
FROM: MM/DD HH:MM A.M. YYYY
TO: MM/DD HH:MM P.M. YYYY
–––––––––––––––––––––––––––––––––––––––––––––––––––––
PORT/TRUNK COS: XXX
CALLER’S INITIAL ACTION
DIALED EXTENSION OR DIGITS
6
INTEGRATION:
RNA FORWARD;
0
BUSY FORWARD;
0
ALL FORWARD:
0
DEFAULTED TO ASSISTANCE:
0
DIALED ”0” FOR ASSISTANCE:
0
PRESSED ”#” TO LOG–ON:
44
”*” TO MAKE A QUICK MESSAGE:
0
CALLER WAS A NETWORK UNIT:
0
CALLER WAS A DID/E&M UNIT:
0
OTHER:
0
TOTAL CALLS INTO SYSTEM:
52
CALLERS SUBSEQUENT ACTIONS
DIALED EXTENSION OR DIGITS:
10
DEFAULTED TO ASSISTANCE:
0
DIALED ”0” FOR ASSISTANCE:
1
LEFT A MESSAGE AT THE TONE:
0
PRESSED ”#” TO LOG–ON:
10
”*” TO MAKE A QUICK MESSAGE:
0
Caller’s Initial Action
This section displays callers’ initial actions upon reaching the port/trunk COS specified.
This can include
-
Number of times callers dialed a defined first digit from 1–8.
-
Number of times callers were sent directly to Next Mailbox without
dialing.
DIALED EXTENSION OR
DIGITS