Reliant Octel 200 and Octel 300 Message Servers PB6001401 - Manual (Page 192)

5-10 Installation and Maintenance Volume
Octel Overture 200/300 Serenade 3.0 PB60014–01
Number of times callers transferred out onto the network.
Progress of Calls to Extensions
If the initial or subsequent action taken by the caller requires the Octel Overture 200/300 to place a call,
responses to that call are detailed below. Also included is the number of logon requests that were
successfully completed.
This category can include
- Number of answered calls.
- With Adaptive Integration, COS Attribute 15 — TRANSFER TO A
RINGING EXTENSION, pegs as ANSWERED when the call is
transferred.
Number of calls placed that were not answered, including:
- Number of normal calls to an extension resulting in ring-no-answer,
including first caller to a FIFO queue extension.
- Number of DID calls that intercepted on ring-no-answer.
- Number of PBX integration calls that forwarded on ring-no-answer.
(This applies to PBXs that provide information on why the call
forwarded. Northern Telecom SL-1 and ROLM switches do not
provide this information.)
- Number of times the Octel Overture 200/300 attempted to place a call
but did not get dial tone at the port.
Number of calls placed to busy extensions, including
- Number of normal calls to a busy extension, including first caller to a
FIFO queue extension.
- Number of DID calls that intercepted on busy.
- Number of PBX integration calls that forwarded on busy. (This applies
to PBXs that provide information on why the call forwarded. Northern
Telecom SL-1 switches do not provide this information.)
- Number of times a personal mailbox greeting was played and no call
was placed (normal greeting operation). Also included in this category
are calls to unavailable extensions, and calls to extensions that forward
back to a Secondary Answering mode port and integration calls where
a call record indicates an “all forward” condition.
- Number of times an Extended Absence Greeting is played to an
external caller.
- Number of times OctelForms
t scripted prompt greeting mailbox was
called (without COS Attribute 6 — CALL FIRST BEFORE PLAYING
GREETING).
- Number of times a valid account code was entered.
TRANSFERRED CALL TO
NETWORK
(Peg 137)
ANSWERED
(Peg 46)
RING-NO-ANSWER
(Peg 35)
BUSY
(Peg134)
GREETING PLAYED
(NO CALL)
(Pegs 144, 39, 98, and 162)