Reliant Octel 200 and Octel 300 Message Servers PB6001401 - Manual (Page 190)

5-8 Installation and Maintenance Volume
Octel Overture 200/300 Serenade 3.0 PB60014–01
Number of times callers pressed 0 and were transferred to attendant or
intercept position.
.
If the call is integrated with a call record, pressing 0 for assistance
is pegged under Subsequent Actions.
Number of times callers left a message as an initial action. This also
includes instances where Next Mailbox gives the caller a greeting and takes
a message without the caller entering any digits.
Number of times callers pressed # to enter a mailbox (includes successful
and unsuccessful logons).
.
If the call is integrated with a call record, logon is pegged under
Subsequent Actions.
Number of times callers pressed * to make a Quick Message.
Number of times caller identified itself as a Network system. That is, the
call was from another network location.
Number of times caller identified itself as a DID/E&M system. That is, the
call was intercepted by the Octel Overture 200/300 DID/E&M Interface.
Miscellaneous category including
- Caller dialed 9 9 .
- A Octel Overture 200/300 port called a CX port (extension forwarded
to the Octel Overture 200/300).
- Caller dialed invalid first digit (e.g., 9 ).
- Caller disconnected (detected hang-up events or from DID Interface).
- Caller has not taken initial action.
- With Adaptive Integration
- Direct call into the Octel Overture 200/300 where caller hung up
or pressed
9 9 .
- Direct internal call into the Octel Overture 200/300 where caller
accessed Quick Greeting Activation.
.
Numbers within the Other category may fluctuate as new calls come
in and as current callers make an initial action. If Total Calls into the
message server reaches the maximum value (65,535), this field
contains ***. The Other category is calculated by subtracting all
Initial Calls from Total Calls into System. If the subtraction results
in a negative number, Other is ***.
DIALED FOR
ASSISTANCE
(Peg 128) 0
LEFT A MESSAGE
AT THE TONE
(Peg 140)
PRESSED
TO LOG ON
(Peg 131) #
TO MAKE A
QUICK MESSAGE
(Peg 133) *
CALLER WAS A NETWORK
UNIT
(Peg 135)
CALLER WAS A DID/E&M
UNIT
(PEG 136)
OTHER