Answering incoming calls – Reliant Octel 200 and Octel 300 Message Servers PB6001401 User Manual

Page 103

Preparing the Phone System 3-3

Octel Overture 200/300 Serenade 3.0

PB60014–01

Answering Incoming Calls

The Octel Overture 200/300 can answer all or a portion of a company’s incoming calls. Through the PBX
programming, trunks can be directed to the Octel Overture 200/300 hunt group instead of the operator
through a PBX feature. This feature, often called DIL (Direct In Lines), allows trunks to be directed to a
specific extension or hunt group instead of the console.

The PBX may be set up to direct all or only some incoming trunks to the Octel Overture 200/300. For
example, the main company number may be answered by the attendant, while a second trunk group, with
a different listed directory number, can be directed to the Octel Overture 200/300. Ports answering
incoming calls are configured in AX mode.

Figure 3-2 is a block diagram of the Octel Overture 200/300 connected to the phone system where all
incoming lines are directed to it. Arrows denote hunting.

ППП

ПП

Figure 3-2 All Incoming Lines Directed to the Octel Overture 200/300

ОО

PBX

Octel

Overture

200/300

Figure 3-3 is a block diagram of the Octel Overture 200/300 connected to a phone system that has
incoming lines split between the console and the Octel Overture 200/300. Arrows denote hunting.

Figure 3-3 Incoming Calls Split Between Console and the

Octel Overture 200/300

ПП

PBX

Octel

Overture

200/300