Subsequent actions – Reliant Octel 200 and Octel 300 Message Servers PB6001401 User Manual

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Reports 5-37

Octel Overture 200/300 Serenade 3.0

PB60014–01

With Adaptive Integration

Direct call into the Octel Overture 200/300 where caller hangs up
or dials

Direct internal call into the Octel Overture 200/300 where caller
accesses Quick Greeting Activation.

Numbers within the Other category may fluctuate as new calls
come in and as current callers make an initial action.

Total calls answered by the Octel Overture 200/300.

If the System Performance report or traffic pegs were last cleared
while calls were in progress, this value may be larger than peg 1.
However, the value printed in the System Performance report always
reflects the correct value.

Subsequent Actions

After completing their initial action (i.e., the caller left a message at the tone), another action is taken.
Subsequent actions are described below.

This can include

Number of times callers dialed a defined first digit from 1–8.

Number of times callers went to Next Mailbox.

Number of times callers dialed an extension or digit to stay in queue.

This can include

Number of times callers were transferred to attendant or intercept
position after dialing too many invalid extensions.

Number of callers that remain on the line for assistance, whether or not
a message was left, with Adaptive Integration, when System Parameter
77 — PBX

PROVIDES MOMENTARY DISCONNECT

is set to YES.

Calls intercepted by DID or E&M Interface Modules which defaulted
to assistance, whether or not a message was left.

Number of network calls sent to assistance.

Autotransfer to assistance (includes Personal Assistant).

Number of times callers pressed

and were transferred to the

attendant/intercept position or Personal Assistant.

Number of times callers left a message after busy/no answer/greeting.

Number of times callers pressed

to enter a mailbox (includes successful

and unsuccessful logons).

Number of times callers pressed

to make a Quick Message.

TOTAL CALLS
INTO SYSTEM

DIALED EXTENSION OR
DIGITS

SENT TO
ASSISTANCE

DIALED FOR
ASSISTANCE

LEFT A MESSAGE
AT THE TONE

PRESSED
TO LOG ON

PRESSED TO MAKE A
QUICK MESSAGE