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Figure 3-5 service provider letter – Reliant Octel 200 and Octel 300 Message Servers PB6001401 User Manual

Page 111

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Preparing the Phone System 3-11

Octel Overture 200/300 Serenade 3.0

PB60014–01

Figure 3-5 Service Provider Letter

Dear (PBX-Vendor Name):

This letter confirms the service order and tentative installation of the Overture 200/300
for our mutual customer, (company name).

The following items are pertinent to this order:

1.

Extension changes. These changes need to be completed by (date). The
(manufacturere/model type switch) is to be configured as follows:

a. Terminate (number) single-line extension on (number) in the telephone

equipment room. Be sure the customer has enough spare ports on extension
card(s) to support these. Please label these jacks with the assigned
extension numbers.

b. The single-line extensions are to have the following class of service

features:

-

Extensions must be able to initiate, receive, transfer,
and forward calls.

-

No call waiting feautres associated with any
extensions.

-

No toll restrictions on (all/specified) extensions.

c. The single-line extensions should be placed in a circular hunt group. Please

make the pilot number easy to enter and remember.

d. In the event all members of the hunt group are busy, subsequent calls

should be forwarded to (PBX console attendant/defined extension).
Define the last hunt number as an overflow extension.

1.

Trunk redirection. The following (or attached) list of

trunks needs to be directed via the (name of DIL feature)

of the (manufacturer name) PBX to the hunt group pilot

number.

Cut-over of these trunks to the Overture 200/300 is scheduled to begin (time am/pm) on
(date). Any programming of the (name of the DIL feautre) must be ready by then.

Thank you for your cooperation. If you have any questions, please feel free to call me
at (phone number and extension).

Sincerely,

(NAME)
(TITLE)

The vendor may require your Overture 200/300 registration
information:

FCC Registration
Ringer Equivalence

0.7A

PBX Interface

25-pair cable

Line card

meets FCC Part 68

The unit

meets FCC Part 15, Class A

UL Registration

UL1459

Or other location where the unit is
to be placed. Refer also to the envi-
ronmental requirements in INSTAL-
LATION, Installation Requirements
in this manual.

If more than one hunt group is re-
quired, specify the number of exten-
tions for each hunt group.

For example:
hunt group #1 = 6 extensions
hunt group #2 = 2 extensions.

This information may not be avail-
able for all PBXs. If you want this
call forwarding, however, be sure to
include the number if it’s available.

Where multiple trunk groups exist,
specify the trunks for each hunt
group:

For example:
Hunt group #1

Trunks:
555-3700
555-3701
555-3702
555-3703

Hunt group #2

1-800-337-1100
1-800-337-1101

Tailor this section to the customer’s
needs. If trunk cut-over is stag-
gered, include schedule in this let-
ter. If a PBX rtepresentative needs
to be on-site for this cut-over, ar-
range a mutually convenient time
with the PBX vendor.