Reliant Octel 200 and Octel 300 Message Servers PB6001401 - Manual (Page 381)

System Errors and Traffic Pegs 8-11
Octel Overture 200/300 Serenade 3.0 PB60014–01
Table 8-2 Hardware Error Types and Remedies (continued)
Error Type:Name Priority Remedy Source
07 = GOT AN ERROR WHILE DOING MESSAGE WAITING
DATA-2 =
REASON FOR FAILURE:
00 =
TIMED OUT
01 = NOT APPLICABLE
02 = MW NOT CONFIGURED
03 = COULD NOT MAKE MW
05 = EXTENSION IN “DO NOT DISTURB” (MITEL
INTG)
06 = MSG WTG LINK NOT IDLE WHEN CPU SENT
MWI REQUEST
DATA-3 = HIGH BYTE OF USER NUMBER THAT MW FAILED ON
DATA-4 = LOW BYTE OF USER NUMBER THAT MW FAILED ON
REMEDY: If DATA-2 = 00 or 03, clear the Hardware Error Table. If
error persists, check PBX configuration of the digital
display phone lines that connect to the integration card. If
DATA-2 = 02, the extension number is not configured for
message waiting. The extension number is determined
from the user number, which is in DATA-3 and DATA-4.
For example,
DATA- 3 = 01; DATA- 4 = 33 = USER #0133.
At the @ prompt, enter L MAILBOX to get the mailbox
number. The Octel Overture 200/300 returns the
MAILBOX number causing the error. A zero (
0 ) must be
entered before the mailbox number. For example,
@ L M 0133 U
Mailbox: 341
24: PBX Integration
(continued)
Problem with the
integration card This error pertains only to certain
integrated message servers. The following
outlines the probable cause and suggested
remedy for that error, depending upon the
DATA fields. 2
08 = COULDN’T GET CALL INFO, PROBABLY GLARE, WILL TRANSFER TO
ASSIST:
The integration card was not able to determine the call
information on the last call that came in on Port DATA-3.
DATA-2 = REPLY TYPE (38 = BAD DISPLAY, 39 = GLARE)
DATA-3 = PORT CALL CAME IN ON (1...16)
DATA-4 = UNUSED
REMEDY: Check the digit display telephone line configuration in
the PBX. Pay particular attention to the port appearances
on the keys. If the configuration is correct and the
problem persists, call your technical support center.