Fluke Networks CertiFiber Pro Users Manual - Manual (Page 388)

Versiv Cabling Certification Product Family
Technical Reference Handbook
366
You can also use LinkWare software to upload the system log
from the tester. This file contains information that can possibly
help Fluke Networks find a solution to an unusual problem.
To see the serial numbers of the mainframe and module if the
tester is not operating correctly, remove the module and look at
the stickers under and on the module.
Table 19. Possible Solutions for Unusual Behavior
The touchscreen or the keys do not respond.
Press and hold  until the tester turns off. Then turn on the tester. If the
problem continues, install the latest version of software in the tester.
The tester will not turn on even though the battery is charged.
The fuse in the battery is possibly open. Connect the AC adapter. The tester
can operate on AC power if the battery does not operate.
The OTDR Port Connection Quality gauge is not in the “Good” range.
 The fiber endface in the OTDR connector is possibly dirty or damaged.
Clean the connector and inspect the endface with a video probe. If an
endface is damaged, contact Fluke Networks for service information.
 Remove the fiber adapter from the module and inspect the adapter for
damage. Make sure that the white plastic ring inside the center tube
shows no damage.
Test results appear to be incorrect.
 The tester possibly has incorrect settings. Make sure you selected the
correct fiber type and test limit. If you did a Manual OTDR test, do an
Auto OTDR
test to see if you get the correct results.
 The tester is connected to the link with the wrong type of fiber. Make
sure you use the correct type of launch/tail cords.
See Chapter 12 “How to Diagnose Problems in Fiber Links” for information
on how incorrect settings and connections can possibly affect your test
results.