Ricoh fi-8040 Desktop Scanner - Manual (Page 248)

Before You Contact the Scanner Service Provider
This section explain about actions to take and items to check before contacting the distributor/
dealer where you purchased this product.
Actions to Take Before You Contact the Scanner Service Provider
If you encounter any errors or troubles while using the scanner, take the following measures
before you contact the scanner service provider:
● Make sure that sufficient power is supplied. Do not use an extension cable.
● Use the AC cable and AC adapter that are supplied.
● Refer to Daily Care (page 150) to clean the inside of the scanner.
● Turn the scanner off then back on.
If the problem still persists, check each item in Items to Check Before You Contact the Scanner
Service Provider (page 248) first, then contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List if supplied with this product, or refer
to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
Items to Check Before You Contact the Scanner Service Provider
●
General
Item Findings
Model name Example: fi-8040
For details, refer to
Checking the
Product Label (page 250) .
Serial No. Example: XXXX000001
For details, refer to
Checking the
Product Label (page 250) .
Date of manufacture Example: 20XX-01 (January 20XX)
For details, refer to
Checking the
Product Label (page 250) .
Date of purchase
Symptom
Frequency of trouble
Warranty
Options used For details, refer to Scanner Options
(page 410) .
Troubleshooting
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