Ricoh fi-8040 Desktop Scanner - Manual (Page 221)

Cannot Use DirectScan (DirectScan)
Check the following points
● Is the DNS server information configured correctly? (page 221)
● Does the DNS server function normally? (page 221)
● Are the scanner and image destination connected to the network? (page 222)
● Is the IP address of the scanner correct? (page 222)
● Is the IP address of the scanner used for other communication devices? (page 223)
● Have you connected another communication device with the same IP address as the scanner
to the server in the past? (page 223)
● Is there a firewall device between the scanner and the server? (page 223)
● Are the settings related to the proxy server configured correctly on the scanner? (page 223)
● Are the destination settings for DirectScan specified correctly? (page 224)
If the problem still persists, check each item in Before You Contact the Scanner Service
Provider (page 248) first, then contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety
Precautions supplied with this product, and then make an inquiry.
●
Is the DNS server information configured correctly?
Solution
Check the DNS server settings for the scanner in the following procedure:
1 On the touch screen, press → [Scanner Settings] → [Network] → [Wired LAN] →
[DNS Server].
2 On the [DNS Server] screen, check the setting items for the following.
● Whether the primary DNS and secondary DNS settings are correct
HINT
The DNS server settings for the scanner can be checked in fi Series Network Settings.
For details, refer to
Network Settings (fi Series Network Settings) (page 359) .
●
Does the DNS server function normally?
Solution
Check whether the DNS server functions normally by following the procedure below.
Troubleshooting
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