Ricoh fi-8040 Desktop Scanner - Manual (Page 184)

Error Code Error Details and the Solution
Remove the document, load it, then perform the scan again.
Take the following measures.
● When a paper jam occurs inside the scanner, refer to When a Paper Jam Occurs (page 175) to
remove jammed documents.
● Refer to Documents for Scanning (page 91) in order to check if the document is suitable for
scanning.
● If paper jams occur frequently, take measures according to Paper Jams/Pick Errors Occur
Frequently (page 238) .
If the problem still persists, write down the error code, check each item in Before You Contact the
Scanner Service Provider (page 248) and then contact the distributor/dealer where you purchased
this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety
Precautions supplied with this product, and then make an inquiry.
Multifeed
If documents are overlapped and fed into the scanner, the [Error] screen on the touch screen
displays one of the following error codes and the corresponding details and solution.
Error Code Error Details and the Solution
J2:55 Multifeed detected (Overlap)
Remove the document, load it, then perform the scan again.
J2:56 Multifeed detected (Length)
Remove the document, load it, then perform the scan again.
If documents remain in the scanner, refer to When a Paper Jam Occurs (page 175) to remove the
documents.
If documents are overlapped and fed into the scanner frequently, take measures according to
Overlapped Documents Are Frequently Fed into the Scanner (page 233) .
If the problem still persists, write down the error code, check each item in Before You Contact the
Scanner Service Provider (page 248) and then contact the distributor/dealer where you purchased
this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety
Precautions supplied with this product, and then make an inquiry.
Sensor Error
If a sensor error occurs, the [Error] screen on the touch screen displays the following error code and
the corresponding details and solution.
Error Code Error Details and the Solution
L6:1B Sensor error
Troubleshooting
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