Authentication failed – Ricoh fi-8040 Desktop Scanner User Manual

Page 190

Cannot Use DirectScan (DirectScan) (page 221)

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For M4:B3
When an error occurs during scanning (or file transfer), an incomplete version of the file may be
saved to the save destination. In that case, the name of the file being transferred will be
displayed on the error screen. Check the file and take the appropriate actions.

●

For M5:D4
Another scanner tried to save a file with the same name to the save destination at the same
time. Wait a while then try the scan again.

●

Turn the scanner off then back on.

HINT

The network and DirectScan settings for the scanner can also be checked in fi Series Network
Settings.
For details, refer to

Network Settings (fi Series Network Settings) (page 359)

If the problem still persists, write down the error code, check each item in

Before You Contact the

Scanner Service Provider (page 248)

and then contact the distributor/dealer where you purchased

this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety
Precautions supplied with this product, and then make an inquiry.

Authentication Failed

If the authentication for PaperStream NX Manager fails, the [Error] screen on the touch screen
displays the following error code and the corresponding details and solution.

Error Code

Error Details and the Solution

M6:AF

Authentication failed in Auto Login mode. Check the Auto Login
Setting.

Check the message displayed in the [Error] screen, and correct the following settings:

●

[Auto Login] setting on the scanner

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Authentication setting for PaperStream NX Manager

To check the network settings for the scanner, press the [Set] button.
If the problem still persists, write down the error code, check each item in

Before You Contact the

Scanner Service Provider (page 248)

and then contact the distributor/dealer where you purchased

Troubleshooting

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