HP Systems Insight Manager - Manual (Page 562)

If Serviceguard Manager is reinstalled in the future, add the tool to HP SIM again, using the following
command:
mxtool -a -f sgmw-web-tools.xml
Sign in
I cannot sign in to HP SIM on Windows XP using a blank password.
Solution 1: Use a non-blank password, which provides better security. Have an administrator reconfigure
the Windows User Accounts to specify a non-blank password.
Solution 2: If you must use a blank password, disable the following Security Policy on the Windows XP
machine: Accounts: Limit local account use of blank passwords to console login only.
NOTE: Disabling this policy allows remote logins over the network using accounts that have no passwords.
On a Windows system, to limit local account use of blank passwords to console sign in only, complete the
following procedure:
1. Open Local Security Settings MMC Application by selecting Programs
→Administrative Tools→Local
Security Policy .
2. Open the Local Security Policies folder, and then open the Security Options subfolder.
3. Disable the policy.
I cannot sign in to HP SIM on Windows XP.
Solution: If using a blank password, see the preceding problem. Otherwise, change the following Local
Security Policy on the Windows XP machine: Network Access: Sharing and security model for local
accounts
from Guest Only to Classic.
NOTE: This setting does not affect remote sign ins using domain accounts. Modifying this policy allows
remote sign ins over the network using any local account configured to do so, not just the Guest account.
Ensure all local accounts have appropriate passwords.
To change the setting:
1. Open Local Security Settings MMC Application by selecting Programs
→Administrative Tools→Local
Security Policy .
2. Open the Local Security Policies folder, and then open the Security Options subfolder.
3. Change the setting from Guest Only to Classic.
If Guest Only is the preferred policy setting, perform the preceding steps, sign in to HP SIM, and then add
domain accounts (not local accounts) or the local Guest account as accounts to HP SIM. Restore the local
policy setting back to Guest when done.
Single Login fails on cluster systems.
Solution: Single Login does not work on a virtual cluster system. It works on the physical systems that comprise
the cluster.
By using a proxy server, you might inadvertently or intentionally bypass IP address login restrictions configured
for the user.
Solution: A proxy server can be used to bypass specific IP exclusions, if the proxy server IP address is not
included in the IP exclusion ranges on the Login IP Address Restrictions page. Likewise, the possibility
that a valid proxy server is included in the IP exclusion ranges would prevent a valid user from signing in
through that particular proxy server.
Ensure valid proxy servers are within a valid Inclusion ranges, and make the Inclusion ranges as small as
possible. Using IP inclusion ranges is more effective than using IP exclusion ranges because Inclusion ranges
exclude all addresses not specified in the IP inclusion range.
I cannot sign in to HP SIM using Internet Explorer 6.0.
Solution: If your HP SIM server has an underscore in the name, use the IP address of the HP SIM server
instead of the name in the Internet Explorer address field. Internet Explorer has a problem with underscores
in system names, which prevents the authentication cookie from working properly.
I cannot sign in to HP SIM or to managed systems browsing from HP SIM using Internet Explorer 6.0.
562 Troubleshooting