HP Systems Insight Manager - Manual (Page 485)

3. Copy the new cpqservice.mib and cpqservice.cfg files to the mibs directory.
4. Run mxmib -a cpqservice.cfg to update the new service MIB.
To configure the service trap type to send, for OSEM, go to Settings: Internal and set the HP Systems
Insight Manager trap revision
field to the desired type. For WEBES, after the command desta snmp
on is entered, you must select the desired type when prompted by the question: Which revision of
the service trap should be sent (Type 2 or 3)[2]: .
If you are using HP SIM 5.1, Remote Support Pack A.05.00, and OSEM 1.4.1, duplicate service events
might be occur since service traps and SOAP events will both be sent. You can configure HP SIM to display
or sort based on the service trap type, or you can de-register the service MIB so that only SOAP events are
used.
Service trap notification details
To view details about the service notification from the event table view page, select the A Service Incident
has been reported
option you are interested in under Event Type in the table, to view the service event
itself.
Refer to the following table for differences between the four service event types as well as compatibility with
HP SIM, WEBES, OSEM, and Remote Support Pack. The last row shows the varbinds supported in the event.
Each varbind is capable of storing 256 bytes of information. The description of each varbind for all three
trap types can be found by perusing the latest Service MIB. As can be seen from the table, Type 3 provides
the most information and uses the maximum number of varbinds supported by HP SIM per trap, for a total
of 22 varbinds. HP SIM 5.0 with SP3 also provides formatting enhancements such as the ability to concatenate
multiple varbinds into one field (for example, the Recommended Action 1 through 3 fields now shows up as
one Recommended Action field).
The service trap consists of several types of information:
•
Basic trap information, such as event identification, status, and description.
•
Source information identifying the attributes of the failing system and time of error.
•
Severity provided in Type 3 to indicate the severity level based on the event type.
•
URL link to WEBES or OSEM event analysis, which opens the WEBES or OSEM Event Viewer, providing
detailed analysis and troubleshooting information specific to the event.
•
URL link to the Remote Support Pack software and case status for the particular event. If you are running
version A.05.00 of the Remote Support Pack, this will link to a new Properties page.
NOTE: This link is only available if Remote Support Pack is installed and status has been received
properly from the Remote Support Pack software.
•
Recommended action that provides information on the service action to perform to correct the problem
and might include information such as failing location, system identification, and parts callout. The
following table shows this support beginning with Type 2. Type 3 traps extend this by adding 4 FRUList
varbinds which provide detailed information, such as spare part number, information about the
Replaceable Units, and 2 FRULocation varbinds that help identify the physical location of the Replaceable
Units.
•
URL link to customer self-repair procedure, if available, and provides written instructions and videos to
help you perform the recommended action
Note: This information is only available in the Service MIB that ships with HP SIM 5.0 or greater and
for service traps sent by OSEM 1.3.6 or WEBES 4.4.1.
Service trap Type 3
or SOAP event Type 4 Service trap Type 2 Service trap Type 1
Type 3 ships with HP SIM 5.0 with SP3
Type 4 ships with HP SIM 5.1
Ships with HP SIM 5.0 and HP SIM 5.0
with SP2 Ships with HP SIM 4.x
Type 3 supported by OSEM 1.4 and WEBES
4.5
Type 4 supported by OSEM 1.4.1
Supported by OSEM 1.3.6 and 1.3.7a,
and versions of WEBES from 4.4.1 and
prior to 4.5 Supported by OSEM prior to version 1.3.6
Events 485