HP Systems Insight Manager - Manual (Page 557)

Solution: The problem might be that the domain that the target systems are in is too large. The mkgroup
command, which runs as part of the OpenSSH install, is finding a large number of defined Domain Groups
within the domain (perhaps from Backup Domain Controllers (BDC), trust relationships with other domains,
or from all of the systems that are a member of the domain) and adding them to the group file created in
the \etc directory of the OpenSSH installation. This occurs for about 10 to 15 minutes before the OpenSSH
install either times-out or simply crashes. To verify if this issue is occurring, verify if the size of the \etc\group
file is greater than 50 KB.
HP suggests manually installing OpenSSH on the system using the openssh.exe program located in the
C:\Program Files\OpenSSH
directory on the installation media, and then running Configure and Repair
Agents against the system if you are experiencing this issue.
Operating system
When the operating system changes on a system and system discovery restarts, HP SIM still discovers an
instance of the system running the old operating system with no items in the system links section. HP SIM
also discovers the system with the new operating system and with the correct system links.
Solution: After systems have been discovered, they can never be "un-discovered." Systems that are no longer
active (the management server can communicate with the system) change to Critical status and can be
deleted.
My Evo Workstation 6000 system does not show the correct operating system when it is running Windows
XP.
Solution: The root problem is that the SNMP Agent does not correctly recognize this version of Windows.
Stop the SNMP service, set it to a manual startup, and run Data Collection from HP SIM again to get the
correct information.
Paging notification
On an upgraded version of HP SIM, which has a paging user upgrade, I am receiving an error, indicating
that the user does not exist!, but I can see the user on the Users page. Why do I get this message?
Solution: A user with full configuration rights must delete the existing paging user and create a new paging
user with the same details as the original paging user.
To resolve:
1. Select Options
→Security→Users and Authorizations→Users.
2. Find the paging user in the Pager Configured column. Yes appears if the user is a paging user.
3. Select the user account to delete.
4. Click New.
5. Create a new paging user account.
6. Click OK.
Passwords
The password for the service account used by the HP SIM Windows service is changing. What do I need to
change?
Solution:
1. Stop HP SIM.
2. Access the Services control panel and edit the service credentials to provide the new password for the
HP Systems Insight Manager service.
3. Run mxpassword -g and modify the following password:
MxHPSIMServicePassword
4. Restart HP SIM.
The password for the database account used by the HP SIM Windows service is changing. What do I need
to change?
Solution:
Operating system 557