HP Systems Insight Manager - Manual (Page 566)

Protocol Port Product
TCP 50015 Pooled invoker
* Configurable in HP SIM
** Configurable in the SIM/jboss/server/hpim/conf/jboss-service.xml descriptor
4. In the Add a Port window, click OK.
5. In the Windows Firewall window, click OK.
This configuration leaves the Windows XP Service Pack 2 security enhancements intact and allows
traffic over the ports listed in the table.
After installing HP SIM, I changed the Windows administrator password and can no longer sign in to HP
SIM.
Solution: If you have SQL Server installed locally, verify that it is running. If it is not running verify the logon
credentials. The service login credentials could have changed. The HP SIM service is registered to run under
the credentials used during installation. To resolve this issue:
1. Change the MSSQL service password:
a.
In Windows, open Services (Start
→Control Panel→Services).
b. Locate the MSSQL service (SQLserver service for SQL2005) and select Properties.
c. Select the Logon tab, and change the password.
d. Restart the MSSQL (or SQLserver) service.
2. Change the HP SIM service password:
a.
In Windows, open Services (Start
→Control Panel→Services).
b. Locate the HP SIM service, and select Properties.
c. Select the Logon tab, and change the password.
d. Restart the HP SIM service.
3. If you are using OpenSSH on Windows Server 2000 or 2003, change the OpenSSH Server service
password:
a.
In Windows, open Services (Start
→Control Panel→Services).
b. Locate the OpenSSH Server service, and select Properties.
c. Select the Logon tab, and change the password.
d. Restart the OpenSSH and HP SIM service.
Signing in from a dial-up connection takes a long time.
Solution: Your connection depends on many factors that are beyond your control. You might have a slow
modem, the server you are connecting to might not be operating at peak efficiency, or you might have a
bad phone line.
I cannot sign in to HP SIM.
Solution: This condition can result from any of the following reasons:
•
If the IP Address Restriction field (on the New User Group, Edit User, New User, or the Edit User
Group
pages) is configured, ensure that is includes all IP addresses of the CMS. If browsing to
localhost ensure that the loopback address 127.0.0.1 is also included.
•
You are not entering the information correctly. Passwords are case-sensitive.
•
The account you are entering is not a valid account for HP SIM.
•
The account you are entering has been deleted, disabled, or locked out.
•
The password for the account must be changed.
•
You are attempting to sign in from an IP address that is not valid for the specified account.
•
You do not have cookies enabled in your browser or you are using a cookie blocker.
I cannot sign in to my Windows HP SIM.
Solution: If you are attempting to sign in with a Windows user account created on the CMS (as opposed to
a domain account) and the CMS host name is longer than 15 characters, then you must enter the first 15
566 Troubleshooting