Service and support – HP Systems Insight Manager User Manual
Page 643
Service and support
Service and support
Support for HP Systems Insight Manager (HP SIM) is provided as an adjunct to support of the underlying
hardware. The purpose of the HP Support page is to provide you with a variety of product, service, and
support related resources. In particular, you can use this page to:
•
Access
. This website is devoted to systems management products.
You will find a wealth of product and service related information on this portal.
•
Access the links to HP support home page and World Wide Web locator for phone numbers, online
tools, and information.
•
Contact the HP Support Forum to get answers to your questions about HP products. The HP Support
Forum can be found at
.
Keeping good records of your configuration can significantly speed up the troubleshooting process. Consult
the following list when you obtain assistance from your HP service provider:
•
Management server make, model, and serial number information
•
Operating system information, including version number, a list of all service packs that have been
applied, the Compaq SSD version, and Insight Agent names and versions that have been applied
•
Hardware configuration information:
•
Survey Utility output or Inspect printout
•
System Configuration Utility printout
•
Description of any third-party equipment that is not shown on the Inspect or System Configuration
printout
Service and support 643