Brocade Network Advisor SAN User Manual v12.3.0 - Manual (Page 1440)

1388 Brocade Network Advisor SAN User Manual
53-1003154-01
Device technical support
34
a. Right-click in the Available SAN Products table and select Expand All.
b. Select the switches you want to collect data for in the Available SAN Products table and
click the right arrow to move them to the Selected Products and Hosts table.
Technical SupportSave data for Fabric OS devices is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical SupportSave uses the following naming convention for the Fabric OS device
support save files:
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
4. Click the Hosts tab, if necessary, and complete the following steps.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the hosts you want to collect data for in the Available Hoststable and click the right
arrow to move them to the Selected Products and Hosts table.
Technical SupportSave data for SAN devices is saved to the following directory:
FTP_Host\ftproot\technicalsupport\
5. Click OK on the Technical SupportSave dialog box.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected.
The Technical SupportSave Status dialog box displays with the following details.
6. Click Close on the Technical SupportSave Status dialog box.
Field Description
Name The name of the product.
IP Address The product’s IP address.
Firmware Type The type of product.
Progress The status of the supportsave. On products running Fabric OS 7.0 or later, this field
shows the percentage complete and is updated every minute. For and Host products,
as well as Fabric OS products running 6.4 or earlier, this field cannot display the
percentatge (only displays whether it is ‘in Progress’ or’ Completed’).
Status The status of the support save, for example, Ceases or Failure.