Brocade Mobility RFS7000-GR Controller System Reference Guide (Supporting software release 4.1.0.0-040GR and later) - Manual (Page 525)

Brocade Mobility RFS7000-GR Controller System Reference Guide 511
53-1001944-01
General troubleshooting
B
Access ports are not responding
Access Ports are not responding. The table below provides suggestions to troubleshoot this issue.
Sensor port frequently goes up and down
Mobile unit issues
This section describes various issues that may occur when working with the mobile units
associated with the wireless switch or associated Access Ports. Possible issues include:
• Access port adopted, but MU is not being associated
• MUs cannot associate and/or authenticate with access ports
• Poor voice quality issues
Access port adopted, but MU is not being associated
Access Port associated with an MU is not yet being adopted. The table below provides suggestions
to troubleshoot this issue.
Possible Problem Suggestions to Correct
Access Port not responding
after converting to a Detector
AP When converting a Brocade Mobility 7131N-FGR Access Point to an Intrusion
Detection Sensor, the conversion requires approximately 60 seconds.
All else... Contact Brocade Support.
Possible Problem Suggestions to Correct
Sensor Port flapping (going up
and down) This may be caused by the sensor being unable to find its server. Ensure that the
detection configuration is correct and that all cables are secure.
All else... Contact Brocade Support.
Possible Problem Suggestions to Correct
Unadopted Access Port Verify that the switch has adopted the Access Port with which the MU is trying to
associate.
Incorrect ESSID applied to the
MU Verify on the MU that the correct ESSID has been applied to the MU.
Ethernet port configuration
issues Verify that the Ethernet port connected to the network and has a valid
configuration.
If DHCP is used, verify that the Ethernet cable is connected to the same NIC upon
which DHCP services are enabled.
Incorrect security settings Verify that the correct security settings are applied to a WLAN in which the MU is
tryng to associate.
All else... Contact Brocade Support.