Brocade Mobility RFS7000-GR Controller System Reference Guide (Supporting software release 4.1.0.0-040GR and later) - Manual (Page 524)

510 Brocade Mobility RFS7000-GR Controller System Reference Guide
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General troubleshooting
B
Access Port Issues
This section describes various issues related to Access Ports within the Brocade Mobility
RFS7000-GR Controller network. Possible issues include:
• Access ports are not adopted
• Access ports are not responding
Access ports are not adopted
Access ports are not being adopted. The table below provides suggestions to troubleshoot this
issue.
Settings in terminal emulation
program are incorrectly set Check the serial port settings in the serial terminal emulation program being
used. The correct settings are:
All else... Contact Brocade Support.
Possible Problem Suggestions to Correct
Access port is not configured Verify the license key that is set in the switch.
Country code for switch is not
set Verify the country code is entered into the switch prior to adopting any Access
Ports. The switch is not fully functional until a country code is set.
Access ports are off-network Verify the Access Ports are connected to the network and powered on.
Access ports are restricted in
configuration Verify the switch is not configured with an access control list that does not allow
Access Port adoption; verify that Access Port adoption is not set to “deny”.
Ensure that the Access Port adoption policy is added with a WLAN.
Access Port is on Exclude List Verify the Brocade Mobility RFS7000-GR Controller ACL adoption list does not
include the Access Ports that are not being adopted.
Miscellaneous other issues
•
With a packet sniffer, look for 8375 (broadcast) packets
•
Reset the Brocade Mobility RFS7000-GR Controller. If the switch is hung, it
may begin to adopt Access Ports properly once it has been reset.
All else... Contact Brocade Support.
Possible Problem Suggestions to Correct
Terminal Type VT-100
Port Any COM port
Terminal Settings 19200 bps transfer rate
8 data bits
no parity
1 stop bit
no flow control