Software overview – Meridian America Link/Customer Controlled Routing User Manual

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36 Chapter 3: Overview of Customer Controlled Routing

553-3202-210 Standard October 1998

Software overview

The Meridian 1 must be equipped with one of the following software
releases:

Customer Controlled Routing: X11 Release 17 or later (Release 20 for
all Option 11 systems) or X81

Customer Controlled Routing with access to Interactive Voice
Response (IVR) applications: X11 Release 18 (or later)

Following is a minimum software requirement compatibility matrix for the
Meridian Link/CCR application.

Table 4
X11 software compatibility matrix

Application

Rls. 17

Rls. 18

Rls. 19

Rls. 20

Rls. 21

Rls. 22-24

Meridian Link 4B
and CCR 3B

Yes

CCR 3B

Yes

Meridian Link 5
and CCR 3B

Yes

Meridian Link 5
Upissue and CCR 3B

Yes

Meridian Link 5C and
CCR 3C

Yes

The following software packages (and their prerequisites) are required for
Customer Controlled Routing:

Basic ACD (packages 40, 41, and 45)

Command and Status Link (CSL) (package 77)

Enhanced ACD Routing (package 214)

Customer Controlled Routing (package 215)