Meridian America Link/Customer Controlled Routing - Manual (Page 377)

Chapter 13: Meridian Mail configuration 359
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Table 136
LD 23ÑCreating an ACD queue for voice channels (continued)
Prompt Response Comment
IMS YES
CMS YES
IMA YES
IVMS YES
VSID 0Ð15 Link ID of the CSL to Meridian Mail (defined
in Overlay 17)
MAXP xx Number of agent positions (one more than
the number of channels to be assigned). For
the example in Figure 94, you would enter 5.
ALOG YES
SDNB
BSCW
RGAI
¥
¥
¥
FCTH
CRQS
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