Meridian America Link/Customer Controlled Routing - Manual (Page 362)

344 Chapter 12: Meridian 1 configuration for Meridian Link/CCR
553-3202-210 Standard October 1998
Configure ACD DNs
Two types of ACD DNs are described here: the default ACD DN and the
ACD DN that handles IVR calls. See the X11 Input/Output Guide
(NTP 553-3001-400) for information on configuring regular ACD DNs.
Note: ACD DNs must be created on the Meridian 1 before variables
can be created for them. Refer to Table 123.
Table 128
LD 23ÑDefine the default ACD DN
Prompt Response Comment
REQ NEW, CHG Create or change data in the
database
TYPE ACD Automatic Call Distribution data
block
CUST 0Ð99 Customer number
ACDN xxxx ACD Directory Number
MWC
AST Yes
DSAC
MAXP xx Maximum number of agent
positions for this ACD DN
SDNB
BSCW
ISAP Yes (Meridian Link) or
(CCR) ACD messages sent (not sent) in
Meridian Link application
VSID 0Ð15 VAS ID. Must be identical to VSID
defined in LD17.
REQ END Exit the overlay