Meridian America Link/Customer Controlled Routing User Manual

Page 374

356 Chapter 13: Meridian Mail configuration

553-3202-210 Standard October 1998

This chapter provides

a brief overview of how the Meridian 1 system, the Meridian Mail
system, and the Meridian Link-based application configuration
parameters are used as Meridian Mail calls are routed to the application

information required to configure the Meridian 1 for Meridian Mail

information required to configure Meridian Mail for Host Enhanced
Voice Processing (HEVP)

an overview of using the Edit Voice feature to create voice segment
files

Throughout this chapter, figures and tables use the following examples as
parameters:

The primary ACD DN 7650 is defined as the mail queue.

The mail queue uses four voice channels, and thus has four virtual
agent positions assigned to the mail queue, so that the Meridian 1 can
identify each channel by its position ID. These position IDs uniquely
identify channels in the Meridian 1 configuration. The examples used
for mail queue 7650 are as follows:

Table 135
Examples of Meridian Mail configuration parameters

Voice channel

Individual DN

Position ID

7550

7651

7551

7652

7552

7653

7553

7654

The DN 7660 is defined as the mailbox assigned to the mail queue for
the purpose of holding recorded voice prompts.

Figure 94 gives a visual overview of how mail queue, position ID, channel
class, and mailbox ID relate to one another.