Meridian America Link/Customer Controlled Routing - Manual (Page 355)

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 337
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Define ACD telephones as AST
After defining ACD groups, configure ACD agent telephones designated as
AST for those groups; in LD 10 for single-line telephones and LD 11 for
multi-line telephones.
Table 124
LD 10ÑDefine single-line ACD telephones as AST
Prompt Response Comment
REQ NEW Add new telephone
TYPE 500 Single-line type of telephone
TN l s c u Terminal number
CDEN
DES
CUST 0Ð99 Customer number
DIG
DN xxxx DN for the telephone
AST YES
IAPG (0)Ð15* Application Module Link (AML) status
message group, defined in LD 15. Since
Group 0 sends no messages, the default
value is not normally used. Group 1 (all
messages) or a customer-defined group
(2Ð15) would normally be used here.
CLS AGTA Class of serviceÑACD agent assignment
THFA Switchhook flash allowed
UNR Unrestricted access
WTD, (WTA) Warning Tone Denied (Allowed)
SPID xxxx Supervisor position ID
*Groups 10 through 15 are only available in X11 Release 17 or later
software.
ÑcontinuedÑ